FAQ

About Our Products

1. What types of hair products do you offer?

We specialize in a wide range of premium hair solutions, including Human Hair Wigs, Lace Front Wigs, Clip-in Hair Extensions, Hair Pieces for Women (including options for Black Women), Costume Wigs, and accessories like Eyelashes and Nail Jewelry. Our collections are carefully curated to help you achieve confidence and style.

2. Are your wigs and extensions made from real human hair?

Yes, we offer Human Hair Wigs and high-quality synthetic options. Our product descriptions specify the material, so you can choose based on your preference for natural look and durability.

3. Do you have products for specific hair types or styles?

Absolutely! We cater to diverse needs with categories like Hair Pieces for Black Women, Half Wigs, and Headwear such as Turbans. Explore our departments like Hairpieces Department and Extension Departments for specialized options.

Ordering and Account

1. How do I place an order?

Simply browse our menu categories, select your desired products, and proceed to checkout. You’ll need to provide shipping details and payment information. We accept Visa, MasterCard, JCB, and PayPal for a seamless experience.

2. Can I create an account to track my orders?

Currently, we focus on guest checkout for simplicity. For order updates, we provide tracking information via email once your order is dispatched. If you have issues, contact our customer care team.

3. What if I need help selecting a product?

Our website is designed for easy navigation, but if you need personalized assistance, email us at [email protected]. We’re happy to guide you based on your style and needs.

Shipping and Delivery

1. What are your shipping options and costs?

We offer two main shipping methods:
– Standard Shipping: $12.95, using premium carriers like DHL or FedEx. Delivery takes 10-15 days after dispatch.
– Free Shipping: For orders over $50, delivered via EMS. Delivery takes 15-25 days after dispatch.
All orders are processed within 1-2 business days.

2. Do you ship worldwide?

Yes, we provide global delivery from our US base. However, we currently cannot ship to some Asian countries and select remote regions. Check during checkout if your location is eligible.

3. What if my delivery is delayed?

Delivery times are estimates and may vary due to customs processing or holidays. If delays occur, rest assured we’re here to help—contact us for updates.

Returns and Refunds

1. What is your return policy?

We stand behind our products! If you’re not satisfied, you can return items within 15 days of receipt. Please ensure products are in original condition. For details, email us at [email protected].

2. How do I initiate a return?

Contact our customer care team with your order details. We’ll guide you through the process to ensure a smooth return and refund experience.

Payment Methods

1. What payment methods do you accept?

We accept all major payment methods, including Visa, MasterCard, JCB, and PayPal, to make your shopping convenient and secure.

2. Is my payment information safe?

Yes, we use secure payment gateways to protect your data. Your financial details are encrypted and not stored on our servers.

Contact and Support

1. How can I get help with my order or other questions?

Our customer care team is dedicated to assisting you. Email us at [email protected] for any inquiries about products, shipping, returns, or account issues. We aim to respond promptly to ensure your Wigs Loft Shop journey is joyful and seamless.

2. Where is your company located?

We are based at 1122 McDaniel Street, Sun City Center, US 33573. This helps us manage global deliveries efficiently from our US warehouse.