Returns & Exchanges

At Wigs Loft Shop, we want you to be completely satisfied with your purchase. We understand that sometimes a product might not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy to ensure your shopping experience remains joyful and stress-free.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be in its original condition – unworn, unwashed, and undamaged
• All original tags must be attached
• The item must be in its original packaging
• You must have the original receipt or proof of purchase
• The return must be initiated within 15 days of the delivery date

Non-Returnable Items

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order to request a return or exchange. You can reach us at:

Please include the following information in your email:

• Your full name
• Order number
• Product(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Wait for Authorization

Our team will review your request and send you a Return Authorization Number within 2 business days. Please do not ship your return without this authorization.

Step 3: Package Your Items

Carefully pack the items in their original packaging, including all tags and accessories. Include a copy of your receipt or order confirmation in the package.

Step 4: Ship Your Return

Ship your return to our address using a trackable shipping method:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Processing

Refund Timeline

Once we receive and inspect your return, we will process your refund within 5-7 business days. The timing of when you’ll see the refund in your account depends on your payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund
• PayPal: 3-5 business days after we process the refund

Refunds will be issued to the original payment method used for purchase. Shipping fees are non-refundable unless the return is due to our error.

Exchange Timeline

If you requested an exchange, we will ship your new item once we receive and process your return. The new item will be shipped according to our standard shipping methods and timelines.

Return Request Template

To make the process easier, you can use the following template when contacting us about a return or exchange:

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement at no additional cost to you, including covering return shipping.

International Returns

For our international customers (excluding some Asian countries and remote regions), the return process is the same. However, please note that:

• You are responsible for any customs duties or taxes associated with the return shipment
• We recommend using a trackable international shipping service
• Refunds will be issued in US dollars, and the amount may vary based on exchange rates

Thank you for choosing Wigs Loft Shop for your hair solutions. We’re committed to ensuring your complete satisfaction with every purchase.