At Wigs Loft Shop, we’re dedicated to making your shopping experience as seamless and enjoyable as possible. We understand that finding the perfect hair solution is important to you, which is why we’ve created clear policies for shipping and returns.

Shipping Information

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Details
Standard Shipping $12.95 10-15 business days after shipping Shipped via DHL or FedEx with tracking
Free Shipping FREE (orders $50+) 15-25 business days after shipping Shipped via EMS with tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, with the exception of some Asian countries and remote regions.

Returns & Exchanges Policy

Quick Overview: We accept returns and exchanges within 15 days of delivery. Items must be unused, in original packaging with all tags attached.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be in its original condition – unworn, unwashed, and undamaged
  • All original tags must be attached
  • The item must be in its original packaging
  • You must have the original receipt or proof of purchase
  • The return must be initiated within 15 days of the delivery date

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Eyelashes (all types)
  • Nail Jewelry
  • Opened or used hair care products
  • Custom or personalized wigs and hairpieces
  • Items marked as final sale

Step-by-Step Return Process

1 Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order to request a return or exchange. You can reach us at:
Email: [email protected]
Subject Line: Return Request – [Your Order Number] Please include the following information in your email:
  • Your full name
  • Order number
  • Product(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
2 Wait for Authorization
Our team will review your request and send you a Return Authorization Number within 2 business days. Please do not ship your return without this authorization.
3 Package Your Items
Carefully pack the items in their original packaging, including all tags and accessories. Include a copy of your receipt or order confirmation in the package.
4 Ship Your Return
Ship your return to our address using a trackable shipping method:
Wigs Loft Shop Returns
1122 McDaniel Street
Sun City Center, US 33573
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Processing

Refund Timeline

Once we receive and inspect your return, we will process your refund within 5-7 business days. The timing of when you’ll see the refund in your account depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund
  • PayPal: 3-5 business days after we process the refund

Refunds will be issued to the original payment method used for purchase. Shipping fees are non-refundable unless the return is due to our error.

Exchange Timeline

If you requested an exchange, we will ship your new item once we receive and process your return. The new item will be shipped according to our standard shipping methods and timelines.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement at no additional cost to you, including covering return shipping.

International Returns

For our international customers (excluding some Asian countries and remote regions), the return process is the same. However, please note that:

  • You are responsible for any customs duties or taxes associated with the return shipment
  • We recommend using a trackable international shipping service
  • Refunds will be issued in US dollars, and the amount may vary based on exchange rates

Need Help?

Our friendly customer service team is here to assist you with any questions about shipping, returns or exchanges. Contact us at [email protected], and we’ll be happy to help!

Thank you for choosing Wigs Loft Shop for your hair solutions. We’re committed to ensuring your complete satisfaction with every purchase.